Does your organization have a set of SOP’s (Standard Operating Procedures)?


Below is a sample SOP manual. We can help you develop a custom, detailed SOP manual for your company.
·       SOP’s help your company become consistent across staff, departments and locations.


·       SOP’s help your staff know how, when and why to follow certain protocols.

·       SOP’s are the primary tool for on-boarding new staff, even senior management.

·      SOP’s are pro-active way to handle problems as they occur

TABLE OF CONTENTS
This Manual has six main sections or “Pillars” which are the columns of our organization:

1.       People
2.       Products
3.       Facilities
4.       Marketing
5.       Strategy
6.       Financials

Plus a section on all current Standard Operating Procedures (SOP)

1. PEOPLE   
1.1     Staff
1.1.1     Organization Chart        
1.1.2     JD for each position
1.1.3     Recruiting          

1.1.4     Selecting            

1.1.5     Hiring   

1.1.6     Orientation

1.1.7     On-Boarding     

1.1.8     Training             

1.1.9     Motivation, retention plans

1.1.10   Feedback from and to   

1.1.11   360 Feedback   

1.1.12   Progression plan

1.1.13   Promoting         

1.1.14   Payroll management     

1.1.15   Cost of Labor    

1.1.16   QUALITY ASSURANCE    

1.2     Customers  

1.2.1     Acquiring           

1.2.2     Maintaining      

1.2.3     Feedback from and to   

1.2.4     Matrix communication with Marketing  

1.2.5     Average spending          

1.2.6     Surveys and Polls           

1.3     Vendors      

1.3.1     Relations           

1.3.2     Review for ethical practices       

1.3.3     Review for food safety practices

1.3.4     Degree of separation between Procurement and Purchasing       

1.3.5     Competitive bidding      

1.3.6  QUALITY ASSURANCE        

 

2.       PRODUCTS

2.1         Menu engineering

2.2         Procurement

2.3         Purchasing

2.4         Storage/Warehouse

2.5         Receiving

2.6         COGS

2.7         Logistics

2.8         R&D

2.9         Food safety/HACCP

2.10       Packaging

2.11       Ideal vs. Actual variances

2.12       Ideal stock level

2.13       Production schedule

2.14       Par levels

2.15       QUALITY ASSURANCE

 

3.       FACILITIES

3.1         Information & Communication Technologies

3.2         Kitchen Equipment

3.3         Building maintenance

3.4         Utility management

3.5         Design & Construction

3.6         Capital Expenditure Process (See also Financials)

3.7         Quality Assurance

 

4.       MARKETING

4.1         Promotion

4.2         Events

4.3         Data analysis

4.4         Surveys

4.5         Post Promotion analysis

4.6         ROI

4.7         Design Graphics

4.8         Plan Campaigns

4.9         Manage Budget

4.10       Correlate Sales to resources

4.11       Manage social

4.12       Manage off-line

4.13       Manage influencers

 

5.       STRATEGY

5.1         Expansion Plans

5.2         New locations scouting

5.3         Feasibility studies

5.4         Innovation

5.5         Infrastructure plan

 

6.       FINANCIALS

6.1         End Of Day Processing (EOD)

6.2         Xilnex -> QB process

6.3         Bank reconcile

6.4         AP

6.5         AR

6.6         P&L

6.7         BS

6.8         Trial Balance

6.9         Tax Filing

6.10       Store cash audit

6.11       Capital Expenditure Procedure

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