Q: Why do you need it?


A: An old saying in the Restaurant business is “Don’t expect if you don’t inspect”.

Personal visits are great to engage your staff and be “hands-on” with your restaurant. But you will never get a true picture of how your customers feel, especially when you are not there



Q: In-house team or our team?


A: In-house mystery shopper or QA program is a good idea because your internally trained staff understands your brand better.


Down side of in-house QA is  that the staff has relationships and inevitably starts playing favorites. Scores become a popularity contest, especially if store manager’s incentive or raise depends on QA scores.



Q: Why Godil Consulting?

Our Directors have almost 60 years of combined F&B experience with some of the world’s top brands. We give our staff extensive training on what to look for as a customer.

Info@GodilConsulting.com

+855 10 226 188 Smart

+855 89 226 188 Cellcard

​+1 818 584 1061 Skype